# FAQ

### Why can't I connect? / Stuck on "loading..."

Make sure your wallet is unlocked and connected to BNB Chain (formerly Binance Smart Chain). If this is your first time using BNB Chain, you will need to add the network information in your wallet. Follow the steps below.

1. Go to <https://bscscan.com/>
2. Scroll to the bottom of the page and click the button "Add BSC Network"
3. Follow the prompt to confirm in MetaMask&#x20;

### My transaction keeps failing!

If you are experiencing multiple failed transactions, this is usually due to network congestion on the BNB Chain. One way to fix this is by manually increasing your gas fee so that your transactions are processed with a higher priority. &#x20;

### When/How can I withdraw my investment?

Your initial investment amount cannot be withdrawn all at once. When you invest in a pool, you will earn daily rewards. How much you can earn per day depends on multiple factors such as the pool rate, the size of your initial investment, and how frequently you compound your available rewards.

### Doxxed team?

Dappy is created by an anonymous team. Having anonymity protects us from becoming the target of abuse. It's also a key aspect of our defense against attacks on the protocol such as personalized phishing attacks, whereby an attacker might try to gain administrative privileges.

### What are the risks?

This is experimental technology, and it's important to understand the risks before investing. Dappy allows anybody to create and operate an investment pool. Pool owners are solely responsible for revenue generation as well as custody of allocated funds and earnings (see [Hedge Ratio](https://dappy.gitbook.io/docs/basics/for-creators)).

Together with known quantities such as the pool age and rating (coming soon), the hedge ratio is designed to protect investors' pooled funds. Some pools may present a higher level of risk than others, so be sure to do your own research before investing.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://dappy.gitbook.io/docs/basics/faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.